Norton Password Manager

Jesse Loosbrock

2022-05-09

When it works it works well, which is probably about 75% of the time. However, it will very often not let me access my vault—when I try to select "access vault" in the Norton app, I'll get the message "Sorry something went wrong please try again". A lot of times restarting your computer works (which itself can be a huge inconvenience depending on what you're doing and what you have open), but sometimes it doesn't help and you get the same error. I've uninstalled and reinstalled everything before, which helped for a bit, but problems came back. And it's not reasonable to have to keep uninstalling and reinstalling to get it to work. Also, every once in a while, if you're using the phone app either to access your password vault or for mobile unlock, it will suddenly require you to put in your Norton password for some reason (not your password vault password, unless you make them the same), which further slows you down if you don't have it totally memorized. These problems have caused me to be late to meetings, which is obviously a huge problem. A smaller problem is that sometimes it doesn't recognize username/password forms on websites so you don't have the option to autofill. I've had this for probably around a year now, and it doesn't seem to be getting much better.

Gary Waasdorp

2022-05-05

The chrome extension doesn't work consistently. I have to remove and reinstall it every time I reboot. When it works it's great, but when it doesn't it just shows a blank page when trying to access the vault.

奥瀬璃香

2022-04-27

今朝から動かなくなってますね。昨晩PCつけっぱなしで寝てたけど朝デスクトップへノートンアイコン増えてたので何かしらの更新があったんだと思うけどchrome拡張の方は更新はないし停止の通知などもない。パスワード預けてるのよ…？？

さて色々やってみたところノートンのUIからwebページとしてデータ保管庫を開こうとしても「Service Unavailable　HTTP Error 503. The service is unavailable.」となるのでデータ保管庫が動いてないらしい。でもIE用拡張としてのパスワードマネージャーは正常に動作をする。こちらも現在はクラウド管理。
なのでパスワードの管理をしてるサーバーは正常だが、IE版からの呼び出しでは利用してない途中に挟まる別の部分が通らない状態？
という事で、多分webサイトとしての「データ保管庫」周りが機能してなくて、chrome拡張版はここを介してパスワードの処理をしてて使えない状態になってるのかな…いらん機能とかお節介な機能とかあれこれするまえにこの辺もっとしっかり管理してほしい。

xxx xxx

2022-04-27

朝6時前くらいにアクセスすると数ヶ月に1度程度だがサーバーが接続不可になっている。検索しまくってサービス状態のページにようやくたどり着き、パスワードマネージャーのサーバーだけ落ちていることを確認できたりする。メンテ中などならアナウンスをしっかりしてもらわないと困る。信頼性に欠けると言わざるを得ない。

Michael Pensiero

2022-04-23

half the time the extension doesn't open the password manager, regardless of the computer I use or whether I use Chrome or Edge. I have to reboot the computer to get the extension to load. I really prefer when Norton had this as a free standing app, so you could open it on your desktop.